Our weatherization program is about more than keeping the weather where it ought to be. Learn how we can reduce power usage while making your home safer, warmer, healthier and happier.

What is the income limit for the programs?

Number in Household

200% of  Federal Guidelines

















After my application is approved, when will I receive services?

The average is a year on the waitlist.  Priority score, funding availability, county residence and staff availability contribute to wait time.

Can a renter receive services?

Yes a renter can receive services.  CAO must have written permission from the landlord to perform the work.  CAO requires a 50% contribution to HARRP services and request a $275 contribution towards the weatherization services.  If the landlord is income eligible for Weatherization/HARRP, the contribution is waived.  The landlord must be willing to submit proof of his/her household income.

Do you repair windows and doors?

As a rule, Weatherization does not install windows or doors.  On rare occasion a primary window may be installed if necessary to reduce significant air leakage.

Does CAO repair roofs?

No.  CAO encourages customers to contact repair programs in the community to meet this need.

Does CAO do remodeling work?

No. CAO encourages customers to contact repair programs in the community to meet this need.

What type of homes does CAO service?

CAO provides services to site built, mobile and manufactured homes.

What should I expect from the services?

Once selected from the waitlist, an auditor and HVAC Technician will come to your home to inspect the home to see if the dwelling condition qualifies for weatherization services, test the heating and cooling system to determine if working properly and assess the energy efficiency/health and safety need for the home. Staff will need to enter every room in the home, the crawlspace, attic and basement (if applicable). Staff will measure the home, test the refrigerator, assess water temperature, complete a blower door test (to assess air leakage in the home) and provide energy savings and safety education material.  This visit usually takes 2-3 hours and on occasion the auditor and HVAC Technician may need to complete their visits separately.

If the home needs heating/air system repair or replacement, CAO staff or a subcontractor will schedule and complete this work prior to energy efficiency work is completed.

On average, within 89 days of the initial audit, the CAO Crew (or a subcontractor) will begin completing energy efficiency and health/safety measures in the home.  They are in the home usually 2-4 days. Typical tasks completed are air sealing, seal/insulate ducts, install ventilation fan in bathroom, install smoke/carbon monoxide detectors, install light-emitting diode (LED) bulbs and install showerheads and/or faucet aerators.

Subcontractors for electrical, plumbing and insulation will schedule time if these services are needed at the home.  Also, a city or county building inspector must approve the electrical work completed.  This could be potentially 1-4 additional appointments/days at the home.

Once all work is complete, a final auditor must inspect the work to ensure that it meets the standards as prescribed by the funder.

It is imperative that customers respond quickly to phone calls from CAO, subcontractors and government officials.  In addition, customers must be flexible and accommodate service providers in order to complete the work.

CAO is monitored annually by its primary funder (sometimes by other funders) .  The funder will randomly select homes to visit.  If your home is selected, we would make a 1-2 hour visit to your home so the funder can verify the work completed.

Once weatherization gets underway on my home, how long will the whole process take?

On average, the process is 63 days.

Will I qualify for new appliances?

The auditor will assess the home to determine if any appliances are eligible for replacement.

How often can I receive services?

If a home/dwelling received services since September 30, 1994, then CAO is unable to return to that home to perform additional services using funds from the same federal source.

How is CAO funded?

Community Action Opportunities (CAO) receives Department of Energy and Department of Health and Human Services funds administered by NC Department of Environmental Quality- Weatherization Assistance Program.  In addition, CAO’s work is supported by other non-profits and businesses.